This rollout across Dublin (DUB), Shannon (SNN), and George Best Belfast City (BHD) airports establishes Airware as a leader in mobile-integrated airport infrastructure.

By leveraging Airware’s self-service bag drop solutions, Aer Lingus passengers can now complete the baggage check-in process in under two minutes. This digital transformation streamlines one of the most complex touchpoints in the passenger journey, converting traditional desks with queues into a swift, contactless smartphone process.

The deployment is the result of a strategic collaboration between Airware and Aer Lingus, focusing on mobile-first bag tag and drop technology. Airware’s solution integrates directly into the refreshed Aer Lingus mobile app, ensuring a cohesive end-to-end user experience.

Susanne Carberry, Chief Customer Officer at Aer Lingus, highlighted the impact of the technology:

"Our new Express Bag Drop appliances, combined with our refreshed Aer Lingus mobile app, reflect our commitment to intuitive technology and customer-focused design. Express Bag Drop is another innovation that saves time and ensures a smooth airport experience."

The integration of Airware technology into the operations of a premier European carrier demonstrates the scalability of mobile-first, self-service airport appliances. This successful implementation has been widely recognised in major media outlets, including RTÉ, The Irish Sun, and ITTN, validating the shift toward automated, passenger-centric travel.

As a pioneer in automated baggage handling solutions, Airware is proving that mobile-first, self-service infrastructure is the current standard for modern aviation. This partnership underscores Airware’s role in driving operational efficiency.

 
ITTN: 
https://urli.info/1et9B 
 
RTE: 
https://h7.cl/1jDu2 
 
The Irish Sun:  
https://urli.info/1et6D